The Alternative Turkey Hotline

turkey-dinnerBack before the Google, when people needed a phone number that they didn’t have, they picked up their landline and dialed 4-1-1.

The formal name for this service was “Directory Assistance”, but everyone called it simply “Information”. Need to call the movie theater to find out what movies are playing, but don’t have the number? Just call Information!

Well, one day, when I was in college, sometime in November 1984, I was hanging out day-drinking with my buddies, we had purchased a frozen turkey the day before, but we were grappling with the fact that not one among us had any idea how to prepare and roast the thing.

In my drunkenness, I joked that we should call Information and ask. After all, it’s called “Information”, not, more narrowly, “Phone Information”. (These things are always funnier when you are intoxicated.)

Anyway, my joke was immediately met with an uproar of approval and insistence, and, before I could protest, the phone was passed to me, 4-1-1 dialed, and I was on the phone with some gal from who knows where.

Much to my surprise, rather than being met with massive annoyance and summarily hung up on, the operator was delighted and humored me, providing me with her family’s recipe from memory, along with cautions about thawing and a warning not to cook the stuffing inside the turkey.

Anyway, I was reminded of this memory when I saw this tweet today:

I didn’t know about the Butterball hotline back in college, but I’m actually glad that I didn’t. I’ll always fondly remember that directory assistance operator’s act of arguably undeserved kindness.

Just as I’ll always fondly remember this scene from The West Wing:

Happy Thanksgiving, everyone!

The “West Wing”-to-TrumpCo. Communications Continuum

c-j-westwingI have a confession to make:

I have watched every episode of all seven seasons of The West Wing three times.

It’s an obsession.

Anyway, over the course of the Trump campaign, the transition, the inauguration, and the first month of the presidency, I have found myself, not a religious man by any means, praying for some cosmic event to happen, some time-space disruption that results in the Trump administration being replaced, wholesale, by the fictional West Wing Bartlet administration.

I know, Stephen Hawking, wherever he is, is laughing at me right now.

Well, while reading about President Trump’s hissy fit press conference today, I thought about The West Wing once again, but for a very particular reason.

Anyone who watched much of the show is familiar with just how careful the administration felt they needed to be about any statements they made to the public and the press.

Whether it was C.J. Cregg, the Press Secretary, during her daily press briefings, or the president himself during a speaking engagement, whenever there was even the slightest remark that could be misconstrued, the rest of the administration would react as if they would all be out of a job, hearings initiated, or wars begun, as soon as the press took up the ball and ran with it.

By contrast, TrumpCo. (my favorite epithet for our current administration) does not appear to be governed by any such concern, with near daily statements coming from the White House and its surrogates that would have caused Toby Ziegler, The West Wing‘s Communications Director, to suffer a fatal heart attack.

There is a continuum, on one end of which is a commitment to the highest standards of governmental communications etiquette, exemplified by the fictional West Wing administration, and on the farthest possible opposite end of the continuum is TrumpCo.